Andes Machupicchu
  • SAFE TRAVELS
  • TRIPADVISOR
  • GOOGLE REVIEWS
  • ASTA
  • TRAVELIFE
Tripadvisor Facebook-f Instagram Youtube

COMPLAINS BOOK

🇬🇧 Virtual Complaints Book

In accordance with the Consumer Protection and Defense Code of the Republic of Peru (Law N° 29571), Andean Bear Journeys provides our international guests with this Virtual Complaints Book.

We are committed to delivering executive-grade travel experiences. If you have experienced any inconvenience with our private tours or transport services, please fill out the digital form below. As required by Peruvian law, a copy of this record will be sent to your email, and we will provide a formal response within fifteen (15) business days.

  • Claim (Reclamación): Disagreement directly related to the contracted travel services or products.

  • Complaint (Queja): Dissatisfaction regarding customer service or experiences not directly linked to the core contracted service.

    VIRTUAL COMPLAINTS BOOK

    Complaint Form No. [serial_number format="2026-%04d"]


    Your Experience is Our Priority

    We are committed to delivering exceptional premium journeys. If your experience did not meet your expectations, please use this virtual form to let us know. We value your feedback and will review your case with the utmost urgency.

    1. Guest Identification

    2. Incident Details


    3. Guest Request

    Do you have Enquires? Go to Book Form

    «Please note: All published prices are for reference only and are subject to change based on seasonality, availability, and customization. We kindly request that you consult with our travel specialists for a final quote prior to booking to ensure a seamless experience.»

    I Agree