Frequently Asked Questions (FAQ)
Planning a journey to Peru should be as exciting as the trip itself. To give you absolute peace of mind, we have compiled the most common inquiries our travelers make before, during, and after their expeditions. Below, you will find clear answers regarding our flexible travel modalities, booking terms, and essential destination tips. If you have a specific question not covered here, our dedicated team is always available to assist you.
Booking Processes, Service Modalities & Travel Policies
What is the difference between your Private and Shared service modalities?
Private services offer an exclusive professional guide and specialized transport solely for your travel party, allowing absolute schedule flexibility. Shared services combine you with a select group of international travelers for scheduled excursions, maintaining high operational standards at a competitive value.
How do I book a travel program, and what are the available payment methods?
You can secure your itinerary by contacting our travel design team through our website or corporate channels. We accept secure international bank transfers, major credit cards, and verified local payment gateways like Izipay The user completed the integration of the Izipay payment gateway for a local tourism website. You must send by mail the Evidence of Transaction.
What happens if I need to change my travel dates or cancel my trip?
We offer flexible rescheduling frameworks depending on how far in advance you notify us. While our internal coordination fees can be adapted to new dates, third-party non-refundable fees (such as official Machu Picchu permits and premium train tickets) are subject to the strict policies of government regulations and rail operators.
Are international or domestic flights included in the base price of the itineraries?
No, international and domestic flights are not included in our base prices. However, our logistics team is fully equipped to assist you with flight recommendations and seamlessly synchronize your airport arrivals and departures with your ground transport itinerary.
How do you guarantee official entry permits for high-demand sites like Machu Picchu?
We buy all entry vouchers and circuits directly from the official government platforms immediately after your booking deposit is confirmed. Because spaces are strictly limited by law to protect the heritage sites, we recommend booking several months in advance.
Can I fully customize an existing multi-day itinerary on your website?
Absolutely. Every program displayed on our portal serves as a master layout. We specialize in bespoke travel planning, meaning our team will gladly adjust the routing, remove excursions, or extend your stay to fit your exact preferences.
Are hotel accommodations included in the listed program summaries?
The base price of our programs covers operational logistics, expert guiding, land/rail transit, and official entries. Accommodations are completely customizable; we will curate and add your preferred hotel tier (3-star, 4-star, or luxury boutique) directly into your final personalized proposal.
What is your policy regarding solo travelers or odd-numbered travel groups?
Solo travelers are warmly welcomed. We can arrange single-occupancy private services or integrate you smoothly into our premium shared excursions. Final proposal rates will naturally reflect transport and guiding configurations based on total group size.
Do you offer corporate, family, or group booking discounts?
Yes. For families, corporate retreats, or private groups traveling together, we apply optimized scale pricing. Private transport and dedicated guiding arrangements become highly cost-effective as the number of participants in your immediate party increases.
How far in advance should I finalize my booking with Andean Bear Journeys?
For classic cultural routes, we recommend booking 2 to 3 months ahead. If your itinerary involves trekking peaks, high-season train upgrades, or specific Machu Picchu morning circuits, securing your booking 4 to 6 months in advance is highly advised.
«Please note: All published prices are for reference only and are subject to change based on seasonality, availability, and customization. We kindly request that you consult with our travel specialists for a final quote prior to booking to ensure a seamless experience.»
